Privacy Policy

Provisional version — This document is currently under legal review. For any questions, contact [email protected].

1. Controller

The controller responsible for data processing is SHYW SOCIETE (Cannabuben), 57 avenue de Verdun, 64200 Biarritz, France. Contact: [email protected].

2. Data we process

We process the data you provide when ordering (name, address, email, phone) to process your order, as well as technical data (IP address, browser) for the secure operation of the site.

3. Purpose & legal basis

Your data is processed to fulfil the contract (order processing, delivery, payment), to comply with legal obligations, and — with your consent — for newsletter and analytics.

4. Cookies & analytics

We use necessary cookies and, with your consent, Google Analytics 4 (anonymised) and PostHog (EU-hosted). You can manage your choices via the cookie banner at any time.

5. Sharing

Data is shared only with service providers required to fulfil your order (e.g. shipping carriers DHL/DPD, payment provider) and only to the extent necessary.

6. Your rights

You have the right to access, rectify, erase, restrict and port your data, and to object to processing. To exercise these rights, contact [email protected].

7. Retention

We retain personal data only as long as necessary for the stated purposes or as required by statutory retention periods.