Right of Withdrawal
Provisional version — This document is currently under legal review. For any questions, contact [email protected].
Withdraw from contract
Use this function to withdraw from your contract. Enter the contract details and confirm in the next step. You will receive an acknowledgment of receipt by email immediately.
Step 1 of 2 – Details
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you, take physical possession of the goods.
How to withdraw
To exercise your right of withdrawal, inform us by a clear statement (e.g. a letter or email to [email protected]) of your decision to withdraw. To meet the deadline, it is sufficient to send your communication before the withdrawal period has expired.
Effects of withdrawal
If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back.
Exceptions
The right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if they were unsealed after delivery.
Return costs
You bear the direct cost of returning the goods.